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Your Outage Status For:
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The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.
Your Power Is On
Learn more about your outage status
The Road to Restoration
1
Your Outage Reported
2
Analyzing Your Outage
3
Field Crews Dispatched
4
Crews Are Making Repairs
5
Power Restored
Get more information on each phase of your restoration.
Estimated Time of Restoration
Manage your outage updates
Updated As Of:
Updated As Of:
Your Outage Status For:
Your Power Is On
Learn more about your outage status
The Road to Restoration
1
Your Outage Reported
2
Analyzing Your Outage
3
Field Crews Dispatched
4
Crews Are Making Repairs
5
Power Restored
Get more information on each phase of your restoration.
Estimated Time of Restoration
Manage your outage updates
Updated As Of:
Updated As Of:
- Status
- Cause
- Customers Affected 24
- Time First Reported N/A
- Crews in the Field 15
- Customers with Power 99.99%
View Outage Map Check Outage Status Report an Outage
If you are without power, report your outage to receive status updates.
Ask Me Later
Report Outage
Turn on notifications to get helpful alerts.
Ask Me Later
Enable Alerts
If you see a downed wire, stay away and call 888-535-9003. If you suspect a gas leak, leave the area, call 9-1-1 and call us at 888-535-9003. For all life-threatening emergencies, call 9-1-1.
Call Us
Learn how to report and check the status of a streetlight that isn’t working.
See Streetlight Outage Info
Learn about our 5 stages of estimated times of restoration (ETR).
How Restoration Times Work
Check out tips on keeping your family safe and preparing for a power outage.
See Tips
Frequently Asked Questions
VIEW ALL FAQs
The easiest way to report an outage is to use our online Report your Outage tool.
You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative.
Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.
If you see a downed wire, please call 9-1-1 and then call us at 800-477-5050. Stay safe: never approach a downed wire.
Our crews work non-stop to bring your power back on as soon as possible.
Check your status onlinefor current information about your outage, along with your estimated restoration time. Use our interactive Outage Map to see the extent of outages statewide. This will also include updates about restoration in your area.
You can also call us at 800-477-5050 and use our automated system or speak to a Customer Service Representative (CSR). Note that CSRs have the same information about outages that we have online.
Please note: All restoration times are only estimates and show the best information we have at that time.
The quickest way to begin the restoration process is online on our Report an Outagepage. You can also call 800-477-5050. After reporting, you can use your mobile device or go online through your laptop to check on your reported outage status.
If your power is incorrectly being reported as being on, please report the outage so we can prioritize its restoration.
While severe weather is usually the reason for most outages, there could be many different causes. In any weather, a tree can fall over and contact power lines, utility poles can be struck by vehicles, small animals can enter substations and climb on electrical equipment and electrical equipment can fail unexpectedly. Occasionally, planned power outages are necessary to perform maintenance on the electric system to improve service for our customers.
VIEW ALL FAQs
About Electric Outage Credits
See Outage Credit Details
You May Automatically Get an Outage Credit if Your Power Outage Meets One of the Rules Below:
- It was for more than 96 hours and 10% or more of our customers were without power
- It was for more than 48 hours and less than 10% of our customers were without power
- It was for more than 16 hours during a normal time
- Six power outages happened within 12 months
Learn more by visiting our Outage Credit pageor call 800-477-5050.
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